We do offer a warranty on ALL of our Keep Cool Branded watches.  Our policy is a 30 day exchange – covering any manufacturer defects. If you have ANY issues with your watch, simply email us at: customerservice@keepcoolnow.com and a representative will get back to you in a timely manner and help address your question or issue with your watch. Our 30 day warranty DOES NOT cover damage to the watch that is self inflicted, improper use, careless treatment, or improper adjustments or repairs. We WILL NOT accept exchanges if your watch is scratched, if the band is worn out, stretched out, torn apart, dull, or if the batteries are damaged. Also, do not expose your watch to extreme temperatures (over 100 degrees Farenheit or under 14 degrees Farenheit).  To make a long story short, if it is our fault, we will gladly replace the watch for you less the shipping fee.  If it is your fault, you might just have to snag yourself a new "Fashionably Heavy Wrist".

All shipping on returns is at owners expense to:

Keep Cool Watches, Inc.
P.O. Box  391231
Omaha, NE  68139