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FAQs

Is there a WARRANTY on your watches?
Keep Cool offers a limited warranty for defects in materials and workmanship for a period of thirty (30) days after an online purchase.  This includes the watch dial and watch hands.  We do not cover normal wear and tear or batteries, crystal(s), watch case, strap, bracelet, loss or theft.  You will void your warranty if you open the back case or submerge your watch under water.  All Keep Cool Watches are water resistant/splash proof.  They are not waterproof and cannot be submerged in water. 
Also do not expose your watch to extreme temperatures (over 100 degrees Fahrenheit or under 14 degrees Fahrenheit).  If you have ANY issues with your watch, simply email us at: customerservice@keepcoolnow.com and a representative will get back to you in a timely manner.

Are Keep Cool Watches Water Proof?
All of our watches are water resistant/splash proof.  This means you can wash your hands with the watch, but not shower or go swimming with the watch on.  Please be careful if you have your watch in or near water.

How do you change the faces/bands of the Keep Cool Brand SMOOTH?
Five easy steps: 1) Hold the watch band horizontally, close to the watch face. 2) Stretch and peel back one end of the band until the face dislodges, allowing you to remove it. 3) To re-insert, push the prongs on one end of the watch face into the corresponding grooves in the watch band (make sure they click in securely). 4) Pull the opposite side of the band up and over the exposed prongs to secure the face. 5) Be sure the rest of the band is wrapped around the face.

Which button do I push to begin the LED lights?
The button to begin the 10-12 second LED illumination is on the upper right hand side of all light up watches.

What kind of batteries are in the watches?
NON-LIGHT UP: All non light up watches run on one LR626 battery for time. If it dies see below on how to change the battery.
LIGHT UP: Has uses a total of three batteries: two CR2016 batteries for LED illumination and one LR626 for time.  Every new watch comes with a plastic piece in the knob to save the battery.  You must remove this piece on your new watch to start the battery. We recommend you change your watch battery every year to avoid any complications.

If the battery dies, how do I change it?
We recommend to avoid any damage that you take your watch to a repair shop and have them change the battery.  Most repair shops wi
ll do this for a low cost.

Are your watches Unisex?
All Keep Cool Branded watches are Unisex.

What payment methods do you accept and how much is shipping?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.  We also offer PayPal and Google Wallet options.  All orders on www.KeepCoolNow.com come with FREE SHIPPING.

Do you charge sales tax?
Since Keep Cool Watches is based in Nebraska, state law requires that we charge sales tax on orders shipped to customers residing in Nebraska. To customers residing in states other than Nebraska, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet purchases. While it is not the responsibility of Keep Cool Watches to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly. 

I want to sell your watches- do you guys sell wholesale? 
We offer wholesale pricing as well as distributor pricing if you are looking to buy a large quantity of Keep Cool Branded watches.If you have a store/shop, if you are a wholesaler or are looking to carry our watches and sell them, simply fill out the information at the bottom of our RETAILERS PAGE or email us at retail@keepcoolnow.com and let us know that you want to find out about the wholesale/distributor pricing.



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